RETURNS & REFUNDS
We want you to be entirely happy with your order, if you are not please contact your
account manager so we can look into the issue for you.
All orders can be cancelled until artwork confirmation has been approved. Orders for plain stock items can be cancelled or returned for a refund within 14 days of order. Please note all UK manufactured items are made to order and are excluded from this.
RETURNING YOUR ITEMS
We want you to be delighted with your order, however if for any reason you wish to return your items, please do so within 14 days of receiving your order for a full refund, exchange, or credit note.
All items must be returned in their original packaging and in a re-saleable condition.
Goods that are not faulty will be returned at your cost.
All printed or made to order stock is non-returnable due to the bespoke nature of the print and manufacture. These are considered personalised goods made to your specifications and cannot be re-sold to anyone else.
DAMAGED OR FAULTY ORDERS
For orders which have been damaged in transit please inform us within 48 hours of delivery. For any orders deemed to be faulty, please inform us within 7 days of receiving the items.
RECEIVING YOUR REFUND
All refunds will be made within 30 days of receiving and checking the returned goods. If the products are deemed damaged and/or unsaleable then the goods will be returned and no refund given.
All printed stock is non-returnable due to the bespoke nature of the print. All UK manufactured goods, and custom manufactured goods are also non-returnable as these are made to order. These are considered personalised goods made to your specifications and cannot be re-sold to anyone else.
If there is a print error deemed to be our fault we will offer to re-print the products or provide a refund as above. Please note that we will require photos of the items for us to assess before you return them to us and any liability is agreed.