Customer services
FAQs
Here are a few answers to commonly asked questions.
Polyurethane foam is a relatively simple material to work with, but it is vital that we have all necessary information before we go into production, so that we can provide you with the perfect product at the end of the day.
Almost all of the products on this website have a product video which we hope will answer your questions, but if you are still unsure here are a few of our most frequently asked questions. If we have not answered your question here please contact us and we will be happy to help.What are stress balls made from?
Our stress balls are made using an injection foaming system. Two part outer metal moulds are clamped together, then a non-toxic bespoke liquid mixture is injected into the moulds which creates a chemical chain reaction. This chain reaction creates the bubbles within the foam, and also makes the liquid turn into foam - in a very similar way to expanding foam used for construction and DIY purposes. Once the foam has cured, the moulds are removed and the stress ball is finished, some with the addition of sprayed and painted colours and customer logo's or messages.
Do you have a minimum order quantity?
Yes we do have a minimum order quantity, however this can vary. For all products in stock this is can be as little as 50 units, for shapes made to order in the UK the minimum order is 250pcs, and for items that are out of stock the minimum order quantity will be between 500 and 1000pcs. Please contact our sales department to check for stock availability and lead times.
What colours do the stress balls come in?
Our stress balls come in a range of colours that vary depening on the item shape. On each stress ball page you will see the colours available shown in a chart. With our UK manufactured shapes we can pantone match the item colour at no extra charge for orders of 1000 units.
My logo has lots of colours - will this print?
We can print up to nine solid colours or we can print using a four colour process print. Please send us an image of your logo by email or using the image uploader on our contact forms. If you are unsure contact us and we will get back to you with a quotation.
How fast can I recieve my order?
The lead time for each product does vary. Many items are held in stock so we can deliver unprinted items as quickly as 2-3 working days or for printed items the lead time is normally 2 weeks. The UK manufactured stress balls are made to order so the lead times for these are normally 3-4 weeks. We can offer a express service for items needed sooner so please contact us and we will do all that we can to help.
I specifically want to buy stress balls made in the UK
This is not a problem, as on every product page the UK manufactured items have a clear union jack flag in the top right hand corner, so you can be sure you will receive a UK manufactured stress ball.
Can I recieve a free sample?
Yes of course! We offer overstock samples free of charge to genuine potential customers, please contact us with the shape you require along with your full address and contact details along with the company / organisation name and we will send a sample out to you.
I have been let down by another supplier - can you help?
Unfortunately this can be all too common, however we aim to ensure every customer is 100% satisfied, and where lead times are urgent please contact us - we will do all we can to help. A selection of unprinted stress balls can be delivered within 48 hours and a selection of printed stress balls can sometimes be delivered as fast as 3-4 working days.
I can't find the shape I want - can you make bespoke shapes?
If you cannot find the shape you are looking for through the category browser, try our search bar as this delivers very quick results, or please contact us as our range is always increasing. Otherwise we can make a bespoke shape based on your design. Please see our bespoke page for further details.
Are stress balls safe?
All stress products comply with British Safety Standards EN71 Parts 1,2 & 3. All stress balls are also latex free.
Can stress balls be used as childrens toys?
Stress balls are sold as promotional gifts and as such are not suitable for children under 3 years of age.
