Delivery Information

UNBRANDED / PLAIN STOCK ITEMS

2-3 DAYS

Upon receipt of your order, our warehouse team will pick your stress balls, hand count and individually polybag (in compostable polybags), then carefully box them ready for collection by UPS. We allow 2-3 working days for delivery from order and payment.

PRINTED STOCK ITEMS

2-3 WEEKS

Our factories aim to always run at full capacity for efficiency, which enables us to offer you the very best value. Upon receipt of your order, we will allocate the stock, and book the soonest production slot. We will send a final pre-print visual for approval for final sign off before any printing commences. Your stress balls will then be picked from stock, hand counted and sent to production for printing. Once printed the stress balls are passed through quality control and then individually bagged (in compostable polybags), before being carefully boxed up ready for collection by UPS. The lead time from order receipt for stocked shapes is approximately 2-3 weeks.

If you’re in a hurry and need your stress balls sooner please contact us with your required delivery date and we will do our best to help.

CUSTOM ORDER ITEMS

6-8 WEEKS

Custom order items are any of our standard shaped stress balls that are made to order in small batches from as little as 250pcs in a pantone colour of your choice. These items are manufactured, custom coloured and printed by our factory in the Far East, then express shipped by air to the UK via UPS for the fastest availability. The lead time for custom orders is approximately 6-8 weeks from order.

Please contact us for pricing and current lead times.

BESPOKE STRESS BALLS

8-10 WEEKS

Bespoke stress balls are when we custom produce and manufacture an entirely new stress ball shape of your own design, whether it be based on your logo, character or new product. Our bespoke stress balls are made in the Far East and shipped to the UK by air to allow the quickest turnaround. Lead times are usually around 8-10 weeks from order, but this is dependant on the complexity of your design and our current factory schedule.

Further information about the process of having your very own custom stress ball produced, can be found on our bespoke page.

EXPRESS DELIVERY

Express delivery may be possible for both plain stock and printed items. Express orders will be picked and produced outside of standard factory hours and as such do come at an additional cost and are subject to availability.

If you’re in a rush and need your stress balls urgently, please contact us for pricing and we’ll do our very best squeeze you in!

SHIPPING

We use UPS for almost all of our deliveries. Prices for delivery to one UK mainland address are shown on all product pages and are included within your quote. If you need shipping outside of a mainland UK address, to multiple addresses, overseas or guaranteed next day delivery - please contact us for pricing and availability.

DELIVERY AND ORDER TRACKING

We use UPS where possible as we find them to be the most reliable courier company and they also share our values when it comes to environmental policies and sustainability. For orders of 2,500 stress balls or more, we may use a pallet delivery service (PalletForce) who do not currently offer any online tracking facility.

On the day of dispatch you will be emailed a tracking link so you can follow your stress balls journey to your door. Most items shipped to a mainland UK address are delivered the day after collection, however if you need a guaranteed next day delivery from dispatch please contact us for pricing and availability.